Outage in Bentley Systems

Alerting Service - Intermittent Authentication Failure

Resolved Major
January 22, 2024 - Started 9 months ago - Lasted 39 minutes
Official incident page

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Outage Details

Our team is currently investigating an issue with Alerting Service. Some users may be having trouble Authenticating or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Alerting Service
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/22/2024 03:17PM

This incident has been resolved and Alerting Service is now working normally.
Thank you for your cooperation.

MONITORING 9 months ago - at 01/22/2024 03:10PM

Our team has been working quickly to restore full functionality to Alerting Service and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

INVESTIGATING 9 months ago - at 01/22/2024 02:42PM

Our team is currently investigating an issue with Alerting Service. Some users may be having trouble Authenticating or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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