Outage in Bentley Systems

IMS login issue for some federated users

Resolved Major

December 17, 2024 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue within IMS that is preventing users with a federation from logging in. This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible. Thank you for your understanding and patience. IMS Team

Components affected

Bentley Systems Authentication / Login Bentley Systems User Management

Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 12/17/2024 03:18PM

This incident has been resolved and IMS is now working normally.
Thank you for your cooperation.

MONITORING 5 days ago - at 12/17/2024 01:59PM

Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you
IMS Team

IDENTIFIED 5 days ago - at 12/17/2024 01:52PM

We have identified an issue within IMS that is preventing users with a federation from logging in.

This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

Thank you for your understanding and patience.
IMS Team

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