Outage in Bentley Systems

IMS - Intermittent Login Authentication

Resolved Major
April 03, 2025 - Started 17 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/03/2025 04:57PM

This incident has been resolved, and IMS is now working normally.
Thank you for your patience.

MONITORING 17 days ago - at 04/03/2025 04:39PM

We have identified the issue, and the fix has been implemented. We are closely monitoring the performance. Thanks for your patience.

INVESTIGATING 17 days ago - at 04/03/2025 04:07PM

We are continuing to actively work on the issue. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you.

INVESTIGATING 17 days ago - at 04/03/2025 03:10PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 04/03/2025 03:09PM

We are continuing to actively work on the issue. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you.

INVESTIGATING 17 days ago - at 04/03/2025 01:54PM

We are continuing to actively work on the issue. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you.

INVESTIGATING 17 days ago - at 04/03/2025 01:54PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 04/03/2025 12:52PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 04/03/2025 12:52PM

Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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