Outage in Bentley Systems

Degraded Performance for Software Downloads

Resolved Minor
March 07, 2025 - Started 5 days ago - Lasted 4 days
Official incident page

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Outage Details

We are aware some accounts are intermittently being denied access to Software Downloads Center. We are working to resolve the issue as soon as possible. If the access is not resolved after clearing browser cache, please create a support case here (https://bentleysystems.service-now.com/csp?id=csm_sc_cat_item&sys_id=a35782a31b50c1103eeeeb53604bcbba) for Login & Website Support, Category: Software Downloads, Sub Category: Access Denied)
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 03/11/2025 08:42PM

The incident has been resolved and no issues have been reported since the fix was implemented. Software Downloads is now functioning normally. Thank you for your cooperation.

MONITORING about 14 hours ago - at 03/11/2025 07:22PM

Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING about 17 hours ago - at 03/11/2025 04:42PM

Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

IDENTIFIED about 17 hours ago - at 03/11/2025 04:40PM

Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

IDENTIFIED 5 days ago - at 03/07/2025 02:46PM

We are aware some accounts are intermittently being denied access to Software Downloads Center. We are working to resolve the issue as soon as possible. If the access is not resolved after clearing browser cache, please create a support case here (https://bentleysystems.service-now.com/csp?id=csm_sc_cat_item&sys_id=a35782a31b50c1103eeeeb53604bcbba) for Login & Website Support, Category: Software Downloads, Sub Category: Access Denied)

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