Outage in Bentley Systems

Software Downloads - Intermittent download or install issues

Resolved Minor
January 16, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

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Outage Details

Our team is currently investigating an issue with Software Downloads where some users may be having trouble to download or install certain products. We have identified the root cause of the issue and are working diligently with our hosting vendor on a solution. If you encounter such issue, please reach out to our support team who can promptly assist. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/20/2025 09:19AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/17/2025 01:21PM

We have implemented a fix to this issue and will continue monitoring the situation. In case you are still encountering any download or install issue, please reach out to our support team who can promptly assist.

IDENTIFIED about 2 months ago - at 01/16/2025 01:22PM

We are working diligently with our hosting vendor on a solution. If you encounter such issue, please reach out to our support team who can promptly assist. We will provide an update as we learn more.

In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

IDENTIFIED about 2 months ago - at 01/16/2025 10:17AM

Our team is currently investigating an issue with Software Downloads where some users may be having trouble to download or install certain products.
We have identified the root cause of the issue and are working diligently with our hosting vendor on a solution. If you encounter such issue, please reach out to our support team who can promptly assist. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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