Box Sync Failures

We are continuing to investigate and monitor the performance of the Box file syncs and will provide updates as needed. If you have any questions, please contact our Support team: support@bettercloud.com.

We have implemented a fix that has remediated a known Box file sync issue. We are still investigating whether there might be other Box file sync issues that require remediation. We will continue to provide updates here. If you have any questions, please contact our Support team: support@bettercloud.com

We are currently investigating an issue that is impacting Box syncs, which may include Box files or folder syncs. This issue only affects a subset of customers with Box integrations. We apologize for any inconvenience and will provide another update once available. If you have any questions, please contact Support: support@bettercloud.com