Outage in BetterCloud

User Ingestion Delay

Resolved Minor
September 13, 2024 - Started 10 months ago - Lasted 5 days
Official incident page

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Outage Details

We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.
Components affected
BetterCloud Alerts BetterCloud Directory BetterCloud Workflows
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/18/2024 09:47PM

We have resolved the issue that resulted in some delays related to user syncs for a small subset of customers. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com

MONITORING 9 months ago - at 09/16/2024 06:02PM

We have addressed the issue and have seen improvement in the delays. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.

INVESTIGATING 10 months ago - at 09/13/2024 06:37PM

We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.

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