Outage in BetterCloud

Google Directory Syncs Delays

Resolved Minor
October 05, 2024 - Started 3 months ago - Lasted about 21 hours
Official incident page

Need to monitor BetterCloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including BetterCloud, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following: - Delays syncing in Dynamic Google Group membership changes - Delays syncing in Google Group membership changes made via groups.google.com - Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing support@bettercloud.com
Components affected
BetterCloud Directory BetterCloud Workflows
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/06/2024 02:00PM

We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All impacted customer syncs are running as expected now. Any Workflow events that were delayed due this issue should have triggered successfully.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com

INVESTIGATING 3 months ago - at 10/05/2024 05:00PM

We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following:
- Delays syncing in Dynamic Google Group membership changes
- Delays syncing in Google Group membership changes made via groups.google.com
- Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above

Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing support@bettercloud.com

Latest BetterCloud outages

Workflow Action Delays - about 1 month ago
UI Outage on User Automation Module (aka: app.bettercloud.com) - about 1 month ago
Workflow Action Delays - about 1 month ago
Unable to install BetterCloud built Action Only Integrations in app.bettercloud.com - about 2 months ago
Support Chat Widget - 2 months ago

Be the first to know when BetterCloud and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE