Outage in BetterCloud

UI Outage on User Automation Module (aka: app.bettercloud.com)

Resolved Major

November 18, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue preventing a subset of customers from loading the User Automation module (aka: app.bettercloud.com). Our team is working to remediate this issue as soon as possible. We apologize for any inconvenience this issue may be causing, and will provide another update as soon as possible. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

Components affected

BetterCloud Core Services

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 11/19/2024 03:44AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/19/2024 12:10AM

We have monitored our platform for stability and believe this issue is resolved. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

MONITORING about 1 month ago - at 11/18/2024 11:56PM

We have identified and fixed the issue preventing a subset of customers from loading the User Automation module (aka: app.bettercloud.com), and are currently monitoring for stability.

We will provide another update as soon as possible. If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

INVESTIGATING about 1 month ago - at 11/18/2024 11:46PM

We are currently investigating an issue preventing a subset of customers from loading the User Automation module (aka: app.bettercloud.com). Our team is working to remediate this issue as soon as possible. We apologize for any inconvenience this issue may be causing, and will provide another update as soon as possible.

If you have any questions, please contact our Support Team by emailing support@bettercloud.com.

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