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Outage in Bettermode

Server errors on logins for a subset of users

Resolved Minor
June 09, 2026 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 06/10/2026 12:38AM

The fix has been deployed on all environments and systems are back to full operation

IDENTIFIED 3 months ago - at 06/09/2026 10:59PM

A fix has been deployed on the EU services and looks to be working. It is being deployed to US now

IDENTIFIED 3 months ago - at 06/09/2026 10:44PM

The issue has been further isolated to issues with the internal routing between the backend services. A fix is underway

MONITORING 3 months ago - at 06/09/2026 05:48PM

A bad rollout on our canary servers resulted in 10% of traffic being routed to broken services. We have rolled back the changes and are monitoring the issue.

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