Degraded performance on NL6

We are happy to inform you that the performance issues on the public NL6 have now been fully resolved.
Our team has implemented the necessary fixes, and you should now be experiencing normal performance across all components.

Thank you for your patience and understanding during this period. We appreciate your support.

If you continue to experience any performance issues, please do not hesitate to contact our support team via Intercom.

We are pleased to report that we have implemented some initial fixes that have resulted in improvements to the performance on the public NL6 zone.
You may notice assets being retrieved again. However, we are still actively working on fully resolving the underlying issue and restoring optimal performance. We will continue to monitor the situation closely and provide further updates as needed.

Thank you for your understanding as we work towards a complete resolution.

Our team has identified the root cause of the issue and is currently working on providing manual fixes to applications that have reached out.

Furthermore, we are currently working on implementing a permanent fix that will be rolled out to all applications on the public NL6 zone.

Performance may still be impacted during this time, but we are working hard to restore full functionality as quickly as possible. We will provide another update within the next few hours.

Thank you for your ongoing patience.

We are writing to inform you about a temporary period of degraded performance you may currently be experiencing on our platform. Our team is aware of this issue and is actively working to identify and resolve it as quickly as possible.

During this time, you may experience slower loading times, occasional delays in processing, or intermittent responsiveness in certain areas of the platform.

The following zones and components are currently affected:

Affected Zones:

Public zone NL6: - Users on this zone may experience issues with retrieving or uploading Assets to their application.

Affected Components:

Assets/Files: (Downloading/Uploading files, or images) - You may notice downloading, or uploading files/images taking longer than usual, or run into errors when retrieving these.

We understand that degraded performance can be frustrating, and we sincerely apologize for any inconvenience this may cause to your workflow. Our engineers are working diligently to pinpoint the root cause and implement the necessary fixes.

We will provide updates on our progress and, if possible, give an estimated time to resolution as they become available. You can stay informed by checking our status page at https://status.bettyblocks.com, or by subscribing to updates on this page.

Thank you for your patience and understanding as we work to restore full performance.