Outage in Beyond Identity

Windows Platform Authenticator unable to login to Microsoft Office products on Windows

Resolved Minor
September 22, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an issue with the release 2.88.0 on the Windows platform when signing in to Microsoft Office applications. The web apps work just fine, but the locally installed Office apps have issues signing in with a new user. Our engineering team is investigating.
Components affected
Beyond Identity Windows Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/23/2023 12:20AM

A hotfix for Windows platforms has been released. The 2.88.1 version will fix the issue. Release notes can be found at https://support.beyondidentity.com/hc/en-us/articles/17749590174871-Version-2-88-1-Endpoint-Release-Notes.
The postmortem will be published once the engineering team has performed it.

IDENTIFIED about 1 year ago - at 09/22/2023 08:39PM

The issue has been identified, and a hotfix will be released. We are tracking this issue with bug tracker BIT-1638.

INVESTIGATING about 1 year ago - at 09/22/2023 06:51PM

We have identified an issue with the release 2.88.0 on the Windows platform when signing in to Microsoft Office applications. The web apps work just fine, but the locally installed Office apps have issues signing in with a new user. Our engineering team is investigating.

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