Dallas and Seattle POP: Isolated Server Events

Today our redundant network experienced multiple events on Tunnel Endpoint Servers within our Dallas and Seattle Gateway Clusters. Customers who were connected through the affected servers automatically failed over to their secondary POP. Our engineering team was automatically alerted and immediately began working to determine the cause of these events and restore the affected servers. When these servers were brought back online, affected customer sites automatically reconnected back to their primary servers. While connected to their secondary POP, affected customers may have experienced an increase in latency and/or packet loss. Our Engineers are actively investigating the cause of these events and we will provide updates as soon as we have additional information.