Outage in Bigleaf Networks

Bigleaf Support Line Issues

Resolved Minor
January 22, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing some issues with our phone system provider that may cause difficulty in contacting Bigleaf Technical Support. Inbound calls to our main phone numbers at (888) 244-3133 and (503) 985-8298 may be affected. If you are experiencing this, please email our Support team at support@bigleaf.net. Our team is monitoring the emails, ticket requests, and voicemails. If you are experiencing an urgent issue please contact us immediately via email and we will contact you as soon as possible. Future updates will be posted here. Thanks for your patience!
Components affected
Bigleaf Networks Gateway Cluster: San Jose, CA Bigleaf Networks Gateway Cluster: Seattle, WA Bigleaf Networks Gateway Cluster: Ashburn, VA Bigleaf Networks Gateway Cluster: Atlanta, GA Bigleaf Networks Gateway Cluster: Chicago, IL Bigleaf Networks Gateway Cluster: Dallas, TX Bigleaf Networks Gateway Cluster: Denver, CO Bigleaf Networks Gateway Cluster: Los Angeles, CA Bigleaf Networks Gateway Cluster: New York, NY Bigleaf Networks Site and Circuit Alerts Bigleaf Networks Other Bigleaf Networks Web App Dashboard Bigleaf Networks Gateway Cluster: Frankfurt, DE Bigleaf Networks Gateway Cluster: London, GB Bigleaf Networks Gateway Cluster: Amsterdam, NL
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/23/2025 02:42AM

Our phone service provider has resolved the issue and inbound call service is functioning normally. We apologize for any inconvenience.

MONITORING 3 months ago - at 01/23/2025 12:56AM

Our Bigleaf team is continuing to monitor an on-going issue with inbound call routing, but at this time we are only seeing some intermittent problems reaching Bigleaf via our (888) 244-3133 and (503) 985-8298 numbers.

INVESTIGATING 3 months ago - at 01/22/2025 07:08PM

We are experiencing some issues with our phone system provider that may cause difficulty in contacting Bigleaf Technical Support. Inbound calls to our main phone numbers at (888) 244-3133 and (503) 985-8298 may be affected.

If you are experiencing this, please email our Support team at support@bigleaf.net. Our team is monitoring the emails, ticket requests, and voicemails. If you are experiencing an urgent issue please contact us immediately via email and we will contact you as soon as possible.

Future updates will be posted here.

Thanks for your patience!

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