Outage in Bigleaf Networks

Emergency Maintenance - Frankfurt, DE Gateway Cluster

Resolved Minor
September 11, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.
Components affected
Bigleaf Networks Gateway Cluster: Frankfurt, DE

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/11/2025 09:41PM

This incident has been resolved.

MONITORING 4 months ago - at 09/11/2025 08:35PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 09/11/2025 08:07PM

We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster.

Expected Impact:
Customers may experience additional latency during this time, and up to three 10-second packet loss events.

If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

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