Outage in Bigleaf Networks
Backup-Only Circuits 'Down' in BCC
Resolved MinorIncident Report
Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline.
A fix to this issue is currently being pushed out to resolve the issue.
Components affected
Bigleaf Networks Gateway Cluster: Denver, CO Bigleaf Networks Gateway Cluster: Frankfurt, DE Bigleaf Networks Gateway Cluster: London, GB Bigleaf Networks Gateway Cluster: Amsterdam, NL Bigleaf Networks Site and Circuit Alerts Bigleaf Networks Gateway Cluster: Los Angeles, CA Bigleaf Networks Gateway Cluster: New York, NY Bigleaf Networks Gateway Cluster: San Jose, CA Bigleaf Networks Gateway Cluster: Seattle, WA Bigleaf Networks Web App Dashboard Bigleaf Networks Gateway Cluster: Ashburn, VA Bigleaf Networks Gateway Cluster: Atlanta, GA Bigleaf Networks Gateway Cluster: Chicago, IL Bigleaf Networks Gateway Cluster: Dallas, TXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/30/2025 05:24PM
This incident has been resolved.
MONITORING
11 months ago - at 05/30/2025 04:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 months ago - at 05/30/2025 04:15PM
Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline.
A fix to this issue is currently being pushed out to resolve the issue.
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