Outage in Bigleaf Networks

Backup-Only Circuits 'Down' in BCC

Resolved Minor
May 30, 2025 - Started 20 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline. A fix to this issue is currently being pushed out to resolve the issue.
Components affected
Bigleaf Networks Gateway Cluster: Denver, CO Bigleaf Networks Gateway Cluster: Frankfurt, DE Bigleaf Networks Gateway Cluster: London, GB Bigleaf Networks Gateway Cluster: Amsterdam, NL Bigleaf Networks Site and Circuit Alerts Bigleaf Networks Gateway Cluster: Los Angeles, CA Bigleaf Networks Gateway Cluster: New York, NY Bigleaf Networks Gateway Cluster: San Jose, CA Bigleaf Networks Gateway Cluster: Seattle, WA Bigleaf Networks Web App Dashboard Bigleaf Networks Gateway Cluster: Ashburn, VA Bigleaf Networks Gateway Cluster: Atlanta, GA Bigleaf Networks Gateway Cluster: Chicago, IL Bigleaf Networks Gateway Cluster: Dallas, TX
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/30/2025 05:24PM

This incident has been resolved.

MONITORING 20 days ago - at 05/30/2025 04:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 05/30/2025 04:15PM

Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline.

A fix to this issue is currently being pushed out to resolve the issue.

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Site and circuit alert emails delayed - 6 months ago

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