Outage in Bigleaf Networks

Bigleaf Alert Emails

Major
June 20, 2025 - Started 3 days ago
Official incident page

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Outage Details

We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.
Components affected
Bigleaf Networks Site and Circuit Alerts
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 06/20/2025 10:24PM

We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix.

Current Impact:

- To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected.

- Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations.

- Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.

MONITORING 3 days ago - at 06/20/2025 08:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 06/20/2025 08:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 06/20/2025 07:50PM

We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.

Latest Bigleaf Networks outages

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Network Performance Issues - NYC/CHI - 5 months ago

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