Outage in Bigleaf Networks

Bigleaf Alert Emails

Resolved Major
June 20, 2025 - Started 26 days ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.
Components affected
Bigleaf Networks Site and Circuit Alerts
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 06/24/2025 09:42PM

This incident has been resolved.

MONITORING 26 days ago - at 06/20/2025 10:24PM

We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix.

Current Impact:

- To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected.

- Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations.

- Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.

MONITORING 26 days ago - at 06/20/2025 08:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 06/20/2025 08:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 26 days ago - at 06/20/2025 07:50PM

We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.

Latest Bigleaf Networks outages

Network Performance Issues - ATL - 9 days ago
Bigleaf Cloud Connect - Site Configuration Changes - 14 days ago
Bigleaf Support Emails - 26 days ago
Network Performance Issues - ATL - 26 days ago
Backup-Only Circuits 'Down' in BCC - about 2 months ago

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