Outage in Bigleaf Networks
Network Performance Issues - NYC
Resolved MinorIncident Report
A subset of customers served out of the NYC region may have experienced some packet loss and congestion 12:53PM EDT to 1:16PM EDT to due to an upstream network provider issue.
At this time the issues have stabilized while our Network Operations group continues to monitor.
Components affected
Bigleaf Networks Gateway Cluster: New York, NYTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/21/2026 09:51PM
This incident has been resolved.
MONITORING
1 day ago - at 10/21/2026 06:53PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 10/21/2026 06:18PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 10/21/2026 06:17PM
A subset of customers served out of the NYC region may have experienced some packet loss and congestion 12:53PM EDT to 1:16PM EDT to due to an upstream network provider issue.
At this time the issues have stabilized while our Network Operations group continues to monitor.
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