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Outage in Billpocket

Tasa elevada de errores en los servicios de Pago a Distancia

Resolved Major
September 09, 2025 - Started 8 months ago - Lasted about 13 hours
Official incident page

Incident Report

Se detectaron tasas elevadas de errores en los servicios de Billpocket relacionados con la visualización y generación de nuevos links de pago (Pago a Distancia). El equipo ya ha identificado la causa raíz y trabaja para mitigar la incidencia
Components affected
Billpocket Pago a Distancia

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/10/2025 05:04AM

Se declara resuelto el incidente.

MONITORING 8 months ago - at 09/09/2025 07:40PM

Se mitigó el incidente y los servicios nuevamente operan con normalidad

El equipo sigue monitoreando para detectar cualquier anomalía adicional

IDENTIFIED 8 months ago - at 09/09/2025 04:49PM

Se detectaron tasas elevadas de errores en los servicios de Billpocket relacionados con la visualización y generación de nuevos links de pago (Pago a Distancia).

El equipo ya ha identificado la causa raíz y trabaja para mitigar la incidencia

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