Outage in Billpocket

Incremento de rechazos con BBVA

Resolved Minor

March 08, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Se valida incremento de rechazos con el mensaje Response received too late para Banco BBVA. El procesador informa que Eglobal tiene una ventana de mantenimiento hasta las 07:00 am GMT-6 Se mantiene en monitoreo

Components affected

Billpocket Procesador de Autorizaciones Billpocket Hefesto Billpocket Hydra

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/08/2026 11:50AM

Se valida que los rechazos con mensaje Response received too late se detuvieron a las 4:30 am GMT-5 ajustándose al histórico, por lo que se da por finalizado el incidente. Se mantiene en monitoreo

INVESTIGATING about 2 months ago - at 03/08/2026 09:01AM

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