Outage in BIM Track

Username/password login issues

Resolved Major
February 13, 2025 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

An issue prevents logging in to Newforma Konekt with a username and password. We have identified the cause and are working on a fix. Users logging in with their Microsoft accounts are not affected.
Components affected
BIM Track Authentication Service
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/14/2025 05:15PM

The issue has now been fully resolved.

MONITORING 3 months ago - at 02/13/2025 07:59PM

We implemented a temporary fix to allow log in and sign up. We are working on a more permanent fix.

IDENTIFIED 3 months ago - at 02/13/2025 07:32PM

An issue prevents logging in to Newforma Konekt with a username and password. We have identified the cause and are working on a fix.
Users logging in with their Microsoft accounts are not affected.

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