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Outage in BIM Track

Website pages not loading, caused by Azure issue

Resolved Major
October 29, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

Microsoft Azure is currently experiencing a downtime, as a result some web pages don't load in Newforma Konekt. We are monitoring the situation and will update the status once we get more information.
Components affected
BIM Track Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/30/2025 12:33AM

This incident has been resolved.

MONITORING 3 months ago - at 10/29/2025 10:07PM

Microsoft has applied a fix but their services have not fully recovered yet. You could see intermittent failures when loading pages while the services have fully recovered.

IDENTIFIED 3 months ago - at 10/29/2025 06:27PM

A Microsoft CDN outage is preventing some of our web pages to load correctly, and also affecting our Outlook add-in. Microsoft has identified the issue and is currently redeploying a fixed version.

INVESTIGATING 3 months ago - at 10/29/2025 04:25PM

Microsoft Azure is currently experiencing a downtime, as a result some web pages don't load in Newforma Konekt. We are monitoring the situation and will update the status once we get more information.

Latest BIM Track outages

Intermittent issues with submittals, RFIs and change management - 3 months ago
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Username/password login issues - 12 months ago
Problem affecting 3D model publishing and IFC upload in Canada - about 1 year ago
Service disruption in US region - about 1 year ago

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