Outage in Bitbucket

Bitbucket Cloud service has been restored.

Resolved Minor
January 21, 2025 - Started 15 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are investigating an issue with Bitbucket Web and Git operations that is impacting Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Components affected
Bitbucket Website Bitbucket API Bitbucket SSH Bitbucket Authentication and user management Bitbucket Git via HTTPS Bitbucket Webhooks Bitbucket Source downloads Bitbucket Pipelines Bitbucket Git LFS Bitbucket Email delivery Bitbucket Purchasing & Licensing Bitbucket Signup
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 01/22/2025 12:08AM

Earlier we experienced database contention on high traffic tables, which resulted in website, API, and Pipelines outages. All Bitbucket services are now operational. A full post mortem will be published.

MONITORING 14 days ago - at 01/21/2025 08:08PM

All Git, Web, API and Pipelines services are now operational. We are continuing to monitor database and Pipelines reliability.

MONITORING 15 days ago - at 01/21/2025 07:28PM

We have identified the root cause of the database issue that impacted Bitbucket website and Git operations; this has been mitigated now. We are experiencing Pipelines degradation that we are working to resolve.

MONITORING 15 days ago - at 01/21/2025 06:02PM

We have identified the root cause of the database issue and have mitigated the problem. We are now monitoring closely.

INVESTIGATING 15 days ago - at 01/21/2025 05:49PM

We are investigating an issue with saturated Bitbucket database that impacts all Bitbucket operations. We will provide more details within the next 30 minutes.

INVESTIGATING 15 days ago - at 01/21/2025 05:07PM

We are investigating an issue with saturated Bitbucket database that impacts all Bitbucket operations. We will provide more details within the next hour.

INVESTIGATING 15 days ago - at 01/21/2025 03:58PM

We are still investigating an issue with Bitbucket Web and Git operations that is impacting Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

INVESTIGATING 15 days ago - at 01/21/2025 03:30PM

We are investigating an issue with Bitbucket Web and Git operations that is impacting Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

Latest Bitbucket outages

Bitbucket website is down - 15 days ago
Increased error rate in Bitbucket cloud APIs - about 1 month ago
Issues with attachments, including viewing previews, downloading and uploading - about 2 months ago
Unable to invite new users due to missing recaptcha token - 3 months ago
Users are experiencing reCaptcha errors while signing up - 5 months ago

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