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Outage in Bitbucket

Users receiving errors when attempting to load BitBucket

Resolved Major
May 25, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.
Components affected
Bitbucket Website Bitbucket API Bitbucket SSH Bitbucket Authentication and user management Bitbucket Git via HTTPS Bitbucket Webhooks Bitbucket Source downloads Bitbucket Pipelines Bitbucket Git LFS Bitbucket Email delivery Bitbucket Purchasing & Licensing Bitbucket Signup

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/26/2025 12:56AM

Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.

MONITORING 8 months ago - at 05/26/2025 12:24AM

Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.

INVESTIGATING 8 months ago - at 05/25/2025 11:45PM

We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.

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