Outage in Bitbuy

Delay in Bitcoin (BTC) Deposits and Withdrawals

Resolved Minor
April 19, 2024 - Started over 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

Cryptocurrency deposits and withdrawals are currently delayed due to a technical issue with our hot wallet provider. Our team is working to resolve the issue.
Components affected
Bitbuy Solana - SOL Bitbuy Cardano - ADA Bitbuy EOS - EOS Bitbuy Litecoin - LTC Bitbuy Ethereum - ETH Bitbuy Decentraland - MANA Bitbuy Polkadot - DOT Bitbuy Litecoin - LTC Bitbuy Bitcoin Cash - BCH Bitbuy Ethereum - ETH Bitbuy Uniswap - UNI Bitbuy Polygon - MATIC Bitbuy AAVE - AAVE Bitbuy AAVE - AAVE Bitbuy Dogecoin - DOGE Bitbuy Chainlink - LINK Bitbuy USD Coin - USDC Bitbuy USD Coin - USDC Bitbuy Solana - SOL Bitbuy Cardano - ADA Bitbuy Stellar Lumens - XLM Bitbuy Bitcoin - BTC Bitbuy Decentraland - MANA Bitbuy Polygon - MATIC Bitbuy Bitcoin - BTC Bitbuy Dogecoin - DOGE Bitbuy Polkadot - DOT Bitbuy Bitcoin Cash - BCH Bitbuy Apecoin - APE Bitbuy Apecoin - APE Bitbuy Stellar Lumens - XLM Bitbuy Chainlink - LINK Bitbuy Uniswap - UNI Bitbuy SushiSwap - SUSHI Bitbuy SushiSwap - SUSHI Bitbuy EOS - EOS

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/20/2024 01:47PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 04/20/2024 03:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/20/2024 01:49AM

Cryptocurrency deposits and withdrawals are currently delayed due to a technical issue with our hot wallet provider.

Our team is working to resolve the issue.

Latest Bitbuy outages

Login issues - 11 days ago
E-Transfer Deposit Delays - about 1 month ago
Issue with E-Transfer Withdrawals - 3 months ago
SMS Login Disruption - 5 months ago
Mobile App Issues - 12 months ago

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