Outage in Bitbuy
Issues cancelling Pro Trade orders
Resolved MinorIncident Report
We are currently investigating an issue where some Pro Trade orders cannot be cancelled.
Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new
Components affected
Bitbuy Trading EngineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 06/08/2026 05:36PM
This issue is now resolved.
INVESTIGATING
21 days ago - at 05/29/2026 01:29PM
We are continuing to investigate this issue. Please be aware that this issue is limited to Pro Trade orders placed before May 27, 2026 at 11:40 PM EDT.
INVESTIGATING
22 days ago - at 05/28/2026 07:16PM
We are currently investigating an issue where some Pro Trade orders cannot be cancelled.
Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new
Latest Bitbuy outages
Interac issue resulting in failed e-Transfer deposits - 21 days ago
Issues with Quick Trade orders - 21 days ago
Email verification issue - about 1 month ago
Issues with Pro Trade’s Order Book - about 1 month ago
Platform issues - about 2 months ago
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