Outage in Bitdefender GravityZone

Login issues on GravityZone Cloud Instance 1

Resolved Minor
October 09, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

GravityZone Login is currently experiencing issues for GravityZone Cloud Instance 1. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally. Error displayed: Authentication failed. Wrong username or password Login should be possible after several attempts.
Components affected
Bitdefender GravityZone GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com) Bitdefender GravityZone Management Console

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/09/2025 10:23AM

Access to GravityZone Cloud Instance 1 has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational.

MONITORING 3 months ago - at 10/09/2025 09:46AM

A fix has been implemented for the issue affecting the GravityZone login services on GravityZone Cloud Instance 1. We are currently monitoring to ensure stability of the solution.

INVESTIGATING 3 months ago - at 10/09/2025 09:24AM

GravityZone Login is currently experiencing issues for GravityZone Cloud Instance 1. Our team is actively investigating the issue.
Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.
Error displayed: Authentication failed. Wrong username or password

Login should be possible after several attempts.

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Communication Delay between GravityZone Cloud and Endpoints - 27 days ago
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