Outage in BitGo
Issues Affecting Persona Liveness Verification Flow
Resolved MinorIncident Report
We are currently investigating an issue affecting the Persona identity verification (liveness check) flow.
Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang.
Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/23/2026 12:51AM
This incident has been resolved.
IDENTIFIED
3 days ago - at 07/22/2026 11:47PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 07/22/2026 11:33PM
We are currently investigating an issue affecting the Persona identity verification (liveness check) flow.
Some users may experience the liveness verification opening in a small, scrollable window. After scanning the QR code and completing the verification on their mobile device, the process may take significantly longer than expected to complete or appear to hang.
Our engineering team is actively investigating the root cause and working toward a resolution. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
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