Outage in Bitpanda

Customer verifications temporarily down on mobile apps

Resolved Major
November 27, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Customer verifications are temporarily not possible via our mobile applications due to a technical problem. As a workaround, we recommend users verify using the Web application at web.bitpanda.com. We sincerely apologise for the issue this incident is causing. Rest assured, we are working on a solution to restore functionality.
Components affected
Bitpanda Push notifications
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/27/2025 09:49PM

This incident has been resolved.

INVESTIGATING 2 days ago - at 11/27/2025 09:02PM

Customer verifications are temporarily not possible via our mobile applications due to a technical problem. As a workaround, we recommend users verify using the Web application at web.bitpanda.com. We sincerely apologise for the issue this incident is causing. Rest assured, we are working on a solution to restore functionality.

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