Outage in Bitrise
Experiencing issues with billing cycle refreshing credits/builds for certain Bitrise plans
Resolved MinorIncident Report
Summary AI Generated
Bitrise experienced a billing system issue where credits and builds were not being refreshed at the start of billing cycles for a subset of users. The incident also affected account, team, and billing management features on the website. The issue was identified and resolved after 3.2 hours of investigation and remediation.
We are currently investigating a service disruption affecting account, team, and billing features on the Bitrise website. Users may observe their credits/build not being refreshed at the start of their billing cycle.
Services:
Features related to managing account details, teams and team members, billing and payments.
Scope:
A subset of users
Severity:
SEV-2
What we’re doing?
Our Engineering teams are actively investigating this incident, monitoring alerts, and tracing requests to identify the root cause. We’re checking recent deploys, logs, CDN, DNS health, and server availability. We will perform validated mitigations as soon as they are determined safe.
When will the next update be available?
You can expect a status update approximately 1 hour from now.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/20/2026 07:45PM
This incident has been resolved.
IDENTIFIED
6 days ago - at 04/20/2026 04:37PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 04/20/2026 04:37PM
We are currently investigating a service disruption affecting account, team, and billing features on the Bitrise website. Users may observe their credits/build not being refreshed at the start of their billing cycle.
Services:
Features related to managing account details, teams and team members, billing and payments.
Scope:
A subset of users
Severity:
SEV-2
What we’re doing?
Our Engineering teams are actively investigating this incident, monitoring alerts, and tracing requests to identify the root cause. We’re checking recent deploys, logs, CDN, DNS health, and server availability. We will perform validated mitigations as soon as they are determined safe.
When will the next update be available?
You can expect a status update approximately 1 hour from now.
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