Outage in BitTitan

Known Issue with G Suite (API) Mailbox Migrations Causing Throttling and Slowness

Resolved Minor

July 29, 2024 - Started almost 2 years ago - Lasted 3 months
Official incident page

Incident Report

We are currently experiencing a known issue with the Google API due to recent changes made by Google. These changes are causing extreme throttling and slowness in our services. To mitigate this issue, we recommend using the Google (IMAP) connector for all Google Mail migrations until we can resolve the problem. We apologize for any inconvenience this may cause and appreciate your understanding as we work to address this issue.

Components affected

BitTitan MigrationWiz BitTitan MigrationWiz DE

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/22/2024 12:57PM

We have collaborated with Google and implemented the necessary algorithms to mitigate the throttling issue. The Google API endpoint is now stable and can be used for all new migration projects.

Please note, for mailboxes that have already been migrated using the Gmail IMAP connector, continue using that connector to avoid any potential data inconsistencies. The Google API endpoint should be used for new mailbox migrations only.

IDENTIFIED almost 2 years ago - at 07/29/2024 07:14PM

We are currently experiencing a known issue with the Google API due to recent changes made by Google. These changes are causing extreme throttling and slowness in our services.

To mitigate this issue, we recommend using the Google (IMAP) connector for all Google Mail migrations until we can resolve the problem.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to address this issue.

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