Outage in Bitvavo

Technical difficulties affecting SMS delivery

Resolved Minor

June 02, 2026 - Started 12 days ago - Lasted about 12 hours

Incident Report

We are investigating an issue affecting the sending of SMS messages. Users may a delay in receiving the requested SMS during the phone verification (for 2FA activation) and for German users this can also impact the signature (QES) step during onboarding. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.

Components affected

Bitvavo SMS

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Latest Updates ( sorted recent to last )

MONITORING 12 days ago - at 06/02/2026 08:57PM

Our team has implemented a fix and confirmed that SMS messages are being sent successfully again.

If you experience any further issues or have questions, please contact our support team.

Thank you for your patience and understanding.

INVESTIGATING 12 days ago - at 06/02/2026 08:07PM

We are investigating an issue affecting the sending of SMS messages.
Users may a delay in receiving the requested SMS during the phone verification (for 2FA activation) and for German users this can also impact the signature (QES) step during onboarding.

Our team is working on a fix and will update you as soon as possible.

Thank you for your patience and understanding.

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