Outage in Bitvavo

Technical Difficulties Affecting Onboarding New Users in App

Resolved Minor

August 21, 2026 - Started 3 days ago - Lasted about 3 hours

Incident Report

We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it. Our team is working on a fix and will update you as soon as possible.

Components affected

Bitvavo Buy & Sell Crypto Bitvavo Onboarding

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Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 08/21/2026 02:32PM

Our team has implemented the necessary fixes and confirmed that everything is working as expected.

If you experience any further issues or have questions, please contact our support team.

Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 08/21/2026 01:48PM

We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it.

Workaround: Users who have completed the quiz can manually refresh their browser page to clear the quiz interface and proceed with their margin onboarding.

We are working on a solution and will keep you updated on the progress.

IDENTIFIED 3 days ago - at 08/21/2026 01:42PM

We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it.

Our team is working on a fix and will update you as soon as possible.

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