Outage in Blackboard

Learn - Mobile Services - Global

Resolved Minor
August 28, 2023 - Started about 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

We regret to inform our users that we've identified a technical glitch in our mobile app, leading to CPU challenges and occasional crashes across various regions. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Your seamless user experience remains our top priority. We deeply appreciate your understanding and patience as we work towards a prompt resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/29/2023 12:33PM

This incident has been resolved and observed that clients are operating normally.

MONITORING about 1 year ago - at 08/29/2023 09:13AM

Several of the affected systems have recovered with a fix and observed that clients are operating normally and will provide updates as we work toward full recovery.

MONITORING about 1 year ago - at 08/29/2023 01:26AM

Temporary fix has been implemented, we are continue to monitor the results.

MONITORING about 1 year ago - at 08/28/2023 07:03PM

A temporary fix has been implemented, We are monitoring the results.

IDENTIFIED about 1 year ago - at 08/28/2023 05:29PM

Fix has been implemented in lower environment and teams are testing it. Our Engineering teams are working on fix.

IDENTIFIED about 1 year ago - at 08/28/2023 03:24PM

Our Engineers are continuing to work on a fix for this issue and We will share the ETA once available.

IDENTIFIED about 1 year ago - at 08/28/2023 02:14PM

The cause of the issue has been identified. Our Engineering teams are working to implement a fix.

INVESTIGATING about 1 year ago - at 08/28/2023 01:33PM

We regret to inform our users that we've identified a technical glitch in our mobile app, leading to CPU challenges and occasional crashes across various regions. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Your seamless user experience remains our top priority. We deeply appreciate your understanding and patience as we work towards a prompt resolution.

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