Outage in Blackboard

Issues Loading Blackboard for Safari 16.3 and Earlier following the 3900.114.0 Release

Resolved Minor
April 09, 2025 - Started 6 days ago - Lasted 6 days
Official incident page

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Outage Details

We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4. Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.
Latest Updates ( sorted recent to last )
RESOLVED 33 minutes ago - at 04/15/2025 04:58PM

This incident has been resolved.

MONITORING 1 day ago - at 04/14/2025 04:31PM

We’re pleased to share that the code updates addressing rendering issues for Safari version 16.3 and earlier have been successfully deployed to production and validated. All functionality is now working as expected.
We will continue to monitor system performance and user reports closely.
While this fix addresses the recent compatibility issues, we strongly recommend keeping browsers up to date to ensure access to the latest security patches and performance enhancements.
Thank you for your patience and understanding.

IDENTIFIED 5 days ago - at 04/10/2025 09:35AM

The Engineering team has implemented code changes to support Safari version 16.3 and earlier. These updates are scheduled to go live in production on April 14. While this should address the current rendering issues, we strongly recommend that clients keep their browsers up to date to benefit from the latest security patches and performance improvements.

INVESTIGATING 6 days ago - at 04/09/2025 03:11PM

We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4.

Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.

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