Outage in Blackboard

Illuminate data in CDM_CLB not refreshed in US & EU regions

Resolved Major
September 17, 2025 - Started about 6 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing issues with Class data pipeline in the US and EU regions, which may result in CDM_CLB data not being refreshed for some clients in these regions. Our team is actively working with the third-party partner Class Collaborate who is trying to resolve the issue and restore full functionality of the pipeline.
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/17/2025 04:26PM

The incident has been resolved and all clients should see updated CDM_CLB data.

MONITORING about 5 hours ago - at 09/17/2025 12:53PM

The issue has been resolved by our third-party partner, Class Collaborate, and we have restarted data processing. We expect clients to see updated data within the next hour.

INVESTIGATING about 6 hours ago - at 09/17/2025 12:29PM

We are currently experiencing issues with Class data pipeline in the US and EU regions, which may result in CDM_CLB data not being refreshed for some clients in these regions. Our team is actively working with the third-party partner Class Collaborate who is trying to resolve the issue and restore full functionality of the pipeline.

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