Outage in Blackboard
Ally Processing Delays for Canvas Institutions - US-east Region (April 27, 2026)
Resolved MinorIncident Report
Summary AI Generated
Blackboard's Ally service experienced processing delays for Canvas institutions in the US-east region starting at 11:20 AM EDT on April 27, 2026, due to a spike in activity. New content added to the LMS faced real-time processing delays of 1-2 hours, while existing Ally features for previously processed content remained functional. The incident was resolved after 18.8 hours on April 28, 2026.
We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
Components affected
Blackboard Ally - North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 11:36AM
This incident has been resolved.
INVESTIGATING
2 days ago - at 04/27/2026 04:51PM
We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
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