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Outage in Blackboard

Blackboard SaaS LMS Outage - Global

Resolved Major
July 16, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

**Blackboard SaaS LMS experienced a 4.5-hour global outage** caused by an underlying AWS CloudFront issue that impacted production environments across multiple clients. Blackboard coordinated with AWS throughout the incident, and service was restored after AWS implemented a fix, with stability confirmed before full resolution. The outage affected access to the Blackboard LMS for a subset of customers worldwide.

We are currently investigating an issue affecting the production environment for multiple clients.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/16/2026 12:57PM

This incident has been resolved.

MONITORING 4 days ago - at 07/16/2026 11:24AM

AWS has implemented a fix for the underlying issue. We are observing signs of recovery, and service appears to be stable at this time. We will continue monitoring the environment and provide updates if necessary.

IDENTIFIED 4 days ago - at 07/16/2026 10:25AM

AWS continues to work on mitigation efforts, and our teams remain actively engaged and closely coordinating with them. We continue to monitor the environment and provide updates as progress is made.

IDENTIFIED 4 days ago - at 07/16/2026 09:40AM

We have identified the issue impacting a subset of customers. AWS has confirmed the issue and is actively working on mitigation efforts to reduce the impact.
Our teams are closely monitoring the situation, coordinating with AWS, and working toward full recovery. We will continue to provide updates as more information becomes available.

IDENTIFIED 4 days ago - at 07/16/2026 08:51AM

We have identified the issue as being related to AWS CloudFront. We are actively working with AWS to restore service as quickly as possible.
Our team is closely monitoring the situation and will provide further updates as soon as additional information becomes available.

INVESTIGATING 4 days ago - at 07/16/2026 08:33AM

We are currently investigating an issue affecting the production environment for multiple clients.

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