Outage in Blackboard
Blackboard Service Interruption
Resolved MajorIncident Report
Summary AI Generated
Blackboard Learn SaaS (US East) experienced a major 47-hour outage caused by increased error rates in an underlying storage system affecting a subset of US East-deployed clients. The issue was identified and services were restored within approximately five hours of the incident starting, with Blackboard then spending the remaining time in extended monitoring to confirm stability. The incident was fully resolved after sustained stable performance was verified.
Blackboard is currently investigating a service disruption affecting a number of customers. We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East.
Additional updates will be posted to status.blackboard.com
Components affected
Blackboard Learn - SaaS Deployment for Learn AmericasTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 08/21/2026 09:06PM
Blackboard continues to monitor the underlying services to ensure ongoing stability.
MONITORING
20 days ago - at 08/21/2026 02:28PM
Blackboard continues to monitor the underlying services to ensure ongoing stability.
MONITORING
21 days ago - at 08/20/2026 09:46PM
The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by Tomorrow ( Friday) Morning.
MONITORING
21 days ago - at 08/20/2026 01:41PM
The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by close of business.
MONITORING
21 days ago - at 08/20/2026 09:09AM
The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
MONITORING
21 days ago - at 08/20/2026 06:52AM
The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
MONITORING
21 days ago - at 08/20/2026 04:40AM
Services have been restored. Blackboard is continuing to monitor these underlying services.
MONITORING
21 days ago - at 08/20/2026 03:36AM
The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services.
Updates will continue to be posted on status.blackboard.com until this incident is resolved.
MONITORING
21 days ago - at 08/20/2026 02:38AM
The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services.
Updates will continue to be posted on status.blackboard.com until this incident is resolved.
IDENTIFIED
21 days ago - at 08/20/2026 01:40AM
The issue has been identified, and Blackboard is working to restart and restore services. There may continue to be instability while we work to ensure all services are fully recovered.
Next update to status.blackboard.com will be in 1 hour
INVESTIGATING
21 days ago - at 08/20/2026 01:17AM
Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue.
We will continue to post updates to status.blackboard.com
INVESTIGATING
22 days ago - at 08/20/2026 12:06AM
Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue.
We will continue to post updates to status.blackboard.com
INVESTIGATING
22 days ago - at 08/19/2026 11:10PM
Update: Adjusting scope from "Blackboard - SaaS - Global" to "Blackboard - SaaS (US)"
INVESTIGATING
22 days ago - at 08/19/2026 10:48PM
We are continuing to investigate the issue and are actively working with Blackboard's infrastructure partners to diagnose and resolve the issue as quickly as we can.
We will continue to provide updates at status.blackboard.com
INVESTIGATING
22 days ago - at 08/19/2026 10:10PM
Blackboard is currently investigating a service disruption affecting a number of customers. We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East.
Additional updates will be posted to status.blackboard.com
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