Outage in Blackboard
Ally OCR PDF Failures
Minor
August 31, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Components affected
Blackboard Ally - Australia Blackboard Ally - Europe Blackboard Ally - Asia Pacific Blackboard Ally - Canada Blackboard Ally - North AmericaTrusted by 1,000+ teams
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INVESTIGATING
3 days ago - at 08/31/2026 12:18PM
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
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