Outage in Blackboard
Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC
Resolved MajorIncident Report
Summary AI Generated
Blackboard LMS experienced a ~4.8-hour outage affecting the Institution Page for clients in Europe and Asia Pacific regions, where users encountered errors or blank pages when attempting to access it from the base navigation. All other LMS functionality remained operational throughout the incident, and no data impact was identified. Engineering teams identified the responsible component, implemented a fix, and confirmed full resolution.
We are currently investigating this issue.
Components affected
Blackboard Learn - SaaS Deployment for Learn (Asia Pacific) Blackboard Learn - SaaS Deployment for Learn (Europe)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/09/2026 04:09PM
This incident has been resolved.
MONITORING
2 days ago - at 10/09/2026 02:44PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 10/09/2026 12:55PM
Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally.
Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
IDENTIFIED
2 days ago - at 10/09/2026 12:39PM
A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.
IDENTIFIED
2 days ago - at 10/09/2026 11:52AM
We have identified the issue affecting the Institution Page and are actively working on a fix.
INVESTIGATING
3 days ago - at 10/09/2026 11:23AM
We are currently investigating this issue.
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