Outage in Blackboard
Ally Course Sync and Copy Delays April 13, 2026 - All Regions
Resolved MinorIncident Report
Summary AI Generated
Blackboard's Ally service experienced delays of 1-2 hours in course sync, copy processes, and report updates across all regions due to high traffic in bulk processing queues. While Ally remained available and real-time processing for new content continued normally, users experienced delays in seeing new indicators and course reports. The incident was resolved after 95 hours once the processing backlog was cleared.
Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports.
During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.
Components affected
Blackboard Ally - Europe Blackboard Ally - Asia Pacific Blackboard Ally - Canada Blackboard Ally - Australia Blackboard Ally - North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/17/2026 12:39PM
This incident has been resolved.
MONITORING
25 days ago - at 04/14/2026 12:44PM
Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.
INVESTIGATING
26 days ago - at 04/13/2026 01:41PM
Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports.
During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.
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