Outage in Blackboard
Blackboard Audio and Video Feedback Issues
Resolved MinorIncident Report
Summary AI Generated
Faculty experienced "Upload failed" errors when attempting to add video or audio feedback to quizzes in Blackboard's Overall Feedback area, with uploads consistently failing at the final stage across multiple users and media types. The issue affected all major Blackboard Learn deployments globally including managed hosting and SaaS platforms across Saudi Arabia, Asia Pacific, Europe, Americas, and AWS Gov Cloud. The problem was resolved after 2.2 hours of investigation.
Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types.
Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems.
Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.
Components affected
Blackboard Learn - Managed Hosting (Saudi) Blackboard Learn - SaaS Deployment for Learn (Asia Pacific) Blackboard Learn - SaaS Deployment for Learn (Europe) Blackboard Learn - SaaS Deployment for Learn Americas Blackboard Learn – AWS Gov Cloud (US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 04/24/2026 11:29PM
The issue has been resolved.
INVESTIGATING
about 24 hours ago - at 04/24/2026 09:19PM
Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types.
Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems.
Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.
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