Outage in Blackboard
Ally Alternative Format Processing Delays - Europe - April 21, 2026
Resolved MinorIncident Report
Summary AI Generated
Blackboard's Ally service experienced delays in processing and generating alternative formats for European institutions for 5.2 hours on April 21, 2026. The development team implemented a fix and added resources to clear the existing backlog. Normal processing rates were restored after working through all remaining queued requests.
We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.
Components affected
Blackboard Ally - EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/21/2026 06:56PM
Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.
MONITORING
22 days ago - at 04/21/2026 05:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
22 days ago - at 04/21/2026 01:47PM
We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.
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