Blackboard's Ally service experienced delays in processing and generating alternative formats for European institutions for 5.2 hours on April 21, 2026. The development team implemented a fix and added resources to clear the existing backlog. Normal processing rates were restored after working through all remaining queued requests.
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Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.
A fix has been implemented and we are monitoring the results.
We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.
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