Illuminate Refresh Issue - Canada, Singapore & Sydney

The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

CDM_LMS is now up to date for all the clients on multi-tenant CDM_LMS and teams are working on a fix for CDM_MAP and downstream reports which are still under impact . We will keep this thread (as well as status.blackboard.com) updated with progress.

The team is working on a fix and will provide updates as they become available.

We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.