NetSuite Data Import (DAI) jobs impacted

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

BlackLine has deployed a fix for NetSuite Data Import (DAI) jobs. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

Our engineering team is swiftly developing a fix to properly address the skipped import steps. We are currently preparing a test environment to rigorously validate this solution and ensure the continued reliability and performance of our software products.

We have identified an issue affecting NetSuite Data Import (DAI) jobs. Our team is investigating a scenario where essential import process steps are skipped, resulting in jobs displaying a "successful" status despite not processing any data.

Current Impact
At this time, only a single customer has reported experiencing this behavior. However, our ongoing analysis indicates a subset of customer instances that received a recent update could potentially be impacted.