Outage in Blend

Blend Signing Room/eClose Outage

Resolved Minor
November 03, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an outage affecting the Blend Signing Room, making it inoperable. This issue stems from our vendor responsible for generating the Knowledge-Based Authentication (KBA) security questions. We are in close contact with the vendor and will provide an update immediately once the service is restored. In the interim, we recommend that RON signing appointments be changed to Hybrid or Traditional, or rescheduled for another day.
Components affected
Blend Lending Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/03/2025 05:54PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/03/2025 05:44PM

We are currently experiencing an outage affecting the Blend Signing Room, making it inoperable. This issue stems from our vendor responsible for generating the Knowledge-Based Authentication (KBA) security questions.

We are in close contact with the vendor and will provide an update immediately once the service is restored.

In the interim, we recommend that RON signing appointments be changed to Hybrid or Traditional, or rescheduled for another day.

INVESTIGATING about 1 month ago - at 11/03/2025 04:37PM

We are currently experiencing an outage affecting the Blend Signing Room, making it inoperable. This issue stems from our vendor responsible for generating the Knowledge-Based Authentication (KBA) security questions.

We are in close contact with the vendor and will provide an update immediately once the service is restored.

In the interim, we recommend that RON signing appointments be changed to Hybrid or Traditional, or rescheduled for another day.

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