Service Notice: Integration Connectivity Disruption between Encompass and Blend

We have received confirmation from ICE at approximately 3:30 PM PST that they are no longer experiencing the error that occurred this morning.

Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways.

We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.

Current Status: We have confirmed with ICE (Encompass) that the ongoing connectivity issue is intermittent. As a result, some disclosures are successfully routing to borrowers, while others may experience failures or delays. Please make a retry attempt if you see a failure with the issue being intermittent the retry may allow the package to be delivered.

Technical Update: Salesforce (MuleSoft) support has confirmed a platform-wide service disruption on their end. The Blend Engineering team is actively engaged on a live call with Salesforce Support to prioritize and accelerate a resolution specifically for our integration pathways.

We are closely monitoring the situation and will provide further updates as the joint remediation efforts progress.

We are currently experiencing connectivity issues affecting the integration between Encompass and Blend, which is impacting the processing of disclosures.

Preliminary investigation indicates this is due to a service degradation on our MuleSoft Middleware Platform (hosted by Salesforce). Our Engineering team is actively investigating the root cause and working toward a resolution.

We apologize for any inconvenience this may cause and will provide further updates as new information becomes available.