A Twilio outage lasting approximately 3.3 hours disrupted SMS delivery of multi-factor authentication codes via short code on Blend, causing delays or complete failures in MFA code delivery for users. The issue affected SMS delivery across multiple US carrier networks. Service was restored and MFA codes are now being delivered as expected.
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The issue affecting delivery of multi-factor authentication codes sent via SMS short code appears to be resolved. Service has recovered, and users should now be able to receive MFA codes as expected.
Twilio has observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. Twilio will provide another update in 2 hours or as soon as more information becomes available.
We have confirmed an issue affecting delivery of multi-factor authentication codes sent via SMS short code. Twilio has also reported this outage on their status page, https://status.twilio.com/. Some users may experience delays receiving their authentication code or may not receive it at all.
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