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Outage in Blend

EPD Encompass Integration - Experiencing delays

Resolved Minor
July 23, 2026 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Blend's Encompass Partner Document Delivery (PDD) integration experienced intermittent delays affecting API performance for approximately 5.4 hours on July 23, 2026. The issue impacted LOS Integrations, causing degraded performance for users of the Encompass PDD integration. Blend Engineering identified the root cause, implemented mitigations to restore stability, and confirmed service returned to normal.

We're aware of an issue that some users of our Encompass Partner Document Delivery (PDD) integration may be experiencing at this time. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.
Components affected
Blend LOS Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/23/2026 10:02PM

The Blend Engineering Team has identified the cause of the intermittent delays affecting our Encompass Partner Document Delivery (PDD) integration, and service has returned to normal.

Our Engineering team has implemented mitigations to restore stability and will continue to monitor the environment closely to ensure the issue does not recur.

We are also continuing work on additional improvements to further strengthen the resiliency of the integration.

Thank you for your patience while we worked to resolve this issue.

INVESTIGATING 10 days ago - at 07/23/2026 08:11PM

Our Engineering team continues to actively investigate the issue causing delays with our Encompass Partner Document Delivery (PDD) integration. We are making progress in isolating the root cause and are working to implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

INVESTIGATING 10 days ago - at 07/23/2026 06:29PM

We are continuing to investigate the issue that is causing delays with our Encompass Partner Document Delivery (PDD) integration. During this time API performance may be delayed. We are working to resolve this issue as quickly as possible. We appreciate your patience.

INVESTIGATING 10 days ago - at 07/23/2026 05:05PM

We're aware of an issue that is causing delays with our Encompass Partner Document Delivery (PDD) integration. API performance may be delayed. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.

INVESTIGATING 10 days ago - at 07/23/2026 04:47PM

We're aware of an issue that some users of our Encompass Partner Document Delivery (PDD) integration may be experiencing at this time. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience.

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